Frequently Asked Questions

C-Exclusive / Frequently Asked Questions

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What forms of payment do you accept?

We accept all of the following payments: Cash, Visa, Master Card, American Express, Discover, PayPal and Check.  If you are paying by check, we must receive payment in full two weeks prior to your event or transportation date.

For the NBA Games, the final payment is generally due 3-4 weeks prior to the game and therefore we can only accept a check as your final payment 4 weeks prior.

All check payments will require an additional $35.00 fee.  This fee will be returned to you once the funds have been cleared.  Should the funds not clear for any reason, we will put the $35.00 towards any fees we are accessed.

What is your refund policy?  

All of our services require a non-refundable deposit.  For our NBA games and Tours, should you cancel after full payment has been made, if we are able to to sell your space we will return your payment minus the deposit.  If we are unable to sell your space you will forfeit your payment.

For events, a 50% non-refundable deposit is required. Should you cancel your event after the deposit is made, you will not be required to make any further payments. Cancellation must be in writing and must be made no later than 30 days prior to the event.  If cancellation occurs in less than 30 days prior to your event, you will be responsible for your remaining balance in full.

Our transportation refund policy will be updated in the fall of 2017

Will I need to find a venue or is this something you can help with?  

It will be our pleasure to assist you with finding a venue for your event

If I have my own vendors, are you able to work with them or do I need to work with vendors your company has relationships with?

We are very flexible and we believe in giving our clients an opportunity to work with the vendor of their choice

Do you assist with events outside of the Buffalo, NY Area?  If so, how far are you able to travel?

Yes, we have built our C-Exclusive Team to make sure we are able to meet all of our clients needs including traveling outside of the Buffalo area.  There is no distance too great or too small.

What happens if I have a problem with a venue or a vendor?  Will you help me with this process?

We are here to take the stress of planning off of your shoulders. So we thrive on handling all of the hard work including resolving any issues you may have with a venue or a vendor.

How large or how small of an event are you able to handle?

We specialize from small intimate parties to large meetings and conventions.

Do you help to secure AV (Audio Visual) equipment?

Most venues will have audio visual equipment on-site.  In the rare chance that it’s not available, we will help to secure audio visual for you.

How often do you hold tours to NBA games?  

We hold tours for the NBA games 2-4 times per year.

Will you be expanding to games held in other areas besides Cleveland and Toronto?

At this time we are focusing on developing our NBA tours in the Cleveland and Toronto areas. However being that the owner is a HUGE NY Knicks fan, Madison Square Gardens in New York City could definitely be the next stop on our list.

Do you accept payments for tours or are full payments required?

Our tours require a non-refundable deposit after-which you are given a specific time to pay the balance in full.

We see that the bus tours often sell out quickly.  Do you have a waiting list in the event that you expand to more buses?  How will I be notified?

Yes we do have a waiting list. You can email your name and contact information to info [at] cexlusive.com and we will contact you on a first come first serve basis should any additional seats become available.  We will also be adding a waiting list option to sold out trips.

(Please note the email address above has been modified to protect us against spam.  Please use the traditional email format when contacting us)

Stay Tuned

We are in the process of developing our transportation division. Once we roll out our fleet in the fall of 2017 we will have packages to offer our guests for their special occasions.

Please check back in November to see our fleet and find out additional FAQs on our transportation.

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